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Application Maintenance: A Decade of Legacy Support and Optimization for a Major OEM

Application Maintenance: A Decade of Legacy Support and Optimization for a Major OEM

Challenge

Legacy Application Suite

The client maintained 24-25 legacy applications for over a decade.

Outdated Technologies

Applications were built on older technologies like Classic ASP, ASP.NET, and PHP MVC.

Maintenance Burden

Constant updates, server management, and incident handling were required.

Impact on Operations

Increasing incidents began to disrupt business operations.

Need for Efficiency

The client required a more efficient system to manage these legacy applications

Solution

InnovaPoint took ownership of the entire application maintenance process. Through a combination of automation, proactive monitoring, and round-the-clock support, the team was able to reduce the number of critical incidents drastically. Key measures included:

Automated Regression Testing

Enabled quicker issue identification and resolution.

Server Maintenance Protocols

Included regular antivirus updates and server hardening measures.

Data Center Migration

Transitioned to more efficient infrastructure.

Technology Upgrades

Modernized and optimized legacy applications.

GDPR Compliance

Ensured compliance for over 10 sites, essential for client’s operations in various regions.

Outcome

Incident Reduction

Decreased critical incidents by 89.08%, enhancing system reliability and efficiency.

SLA Performance

Achieved near-perfect SLA performance with a satisfaction index exceeding 98%.

Focus on Innovation

Allowed the client to shift focus from crisis management to innovation.

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