Stories Category: Manufacturing

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Program Management Database: Enhancing Program Efficiency for a Leading OEM

Program Management Database: Enhancing Program Efficiency for a Leading OEM

Challenge

Fragmented Program Management

Separate teams using different tools caused misalignment in tracking projects.

Inefficiencies & Delays

Lack of a unified system led to delays and reduced efficiency.

Communication Breakdowns

Critical phases suffered due to poor team coordination. ​

Solution

InnovaPoint developed the Program Management Database (PMDB), a unified platform that streamlined program management. PMDB centralized tasks like planning, tracking purchase orders, and managing job orders. Key features included:

Real-Time Monitoring & Reporting

Provides stakeholders a unified view of project progress.

Collaboration Tools

Facilitates seamless coordination across different teams.

End-to-End Tracking

Ensures no step in the process is missed, from planning to job orders.

Outcome

Improved Efficiency

Streamlined program management led to faster execution and better decision-making.

Real-Time Insights

Enabled quick adjustments to workflows, preventing delays.

Seamless Collaboration

Enhanced inter-departmental coordination, reducing communication gaps significantly. ​​

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Application Maintenance: A Decade of Legacy Support and Optimization for a Major OEM

Application Maintenance: A Decade of Legacy Support and Optimization for a Major OEM

Challenge

Legacy Application Suite

The client maintained 24-25 legacy applications for over a decade.

Outdated Technologies

Applications were built on older technologies like Classic ASP, ASP.NET, and PHP MVC.

Maintenance Burden

Constant updates, server management, and incident handling were required.

Impact on Operations

Increasing incidents began to disrupt business operations.

Need for Efficiency

The client required a more efficient system to manage these legacy applications

Solution

InnovaPoint took ownership of the entire application maintenance process. Through a combination of automation, proactive monitoring, and round-the-clock support, the team was able to reduce the number of critical incidents drastically. Key measures included:

Automated Regression Testing

Enabled quicker issue identification and resolution.

Server Maintenance Protocols

Included regular antivirus updates and server hardening measures.

Data Center Migration

Transitioned to more efficient infrastructure.

Technology Upgrades

Modernized and optimized legacy applications.

GDPR Compliance

Ensured compliance for over 10 sites, essential for client’s operations in various regions.

Outcome

Incident Reduction

Decreased critical incidents by 89.08%, enhancing system reliability and efficiency.

SLA Performance

Achieved near-perfect SLA performance with a satisfaction index exceeding 98%.

Focus on Innovation

Allowed the client to shift focus from crisis management to innovation.

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SMARTS: Streamlining Labor Tracking & Documentation for Enhanced Accuracy and Efficiency

SMARTS: Streamlining Labor Tracking & Documentation for Enhanced Accuracy and Efficiency

Challenge

Managing Extensive Vehicle Documentation:

Ford faced difficulties in maintaining comprehensive workshop manuals and related documentation.

Tracking Labour Time Effectively:

Ensuring accurate tracking of labour time for vehicle maintenance and repairs posed a significant challenge.

Inefficiencies in Existing Processes:

The existing system lacked the capability to efficiently manage and update documentation while aligning it with labour time records.

Solution

InnovaPoint designed SMARTS, a two-module system

Authoring Module

A workflow-based system for maintaining workshop manuals and other vehicle documentation.

Service Labour Time Management (SLTS)

A labour time tracking system that ensured accurate recording and analysis of labour activities across Ford's vehicle service process.

Outcome

Improved Accuracy

Enhanced the accuracy and reliability of labour time tracking.

Efficient Documentation Management

Streamlined workshop manual management, reducing manual errors and boosting productivity.

Increased Efficiency

Facilitated greater efficiency across the service workflow, improving turnaround times.