The client maintained 24-25 legacy applications for over a decade.
Applications were built on older technologies like Classic ASP, ASP.NET, and PHP MVC.
Constant updates, server management, and incident handling were required.
Increasing incidents began to disrupt business operations.
The client required a more efficient system to manage these legacy applications
InnovaPoint took ownership of the entire application maintenance process. Through a combination of automation, proactive monitoring, and round-the-clock support, the team was able to reduce the number of critical incidents drastically. Key measures included:
Enabled quicker issue identification and resolution.
Included regular antivirus updates and server hardening measures.
Transitioned to more efficient infrastructure.
Modernized and optimized legacy applications.
Ensured compliance for over 10 sites, essential for client’s operations in various regions.
Decreased critical incidents by 89.08%, enhancing system reliability and efficiency.
Achieved near-perfect SLA performance with a satisfaction index exceeding 98%.
Allowed the client to shift focus from crisis management to innovation.