Challenge
Managing Extensive Vehicle Documentation:
Ford faced difficulties in maintaining comprehensive workshop manuals and related documentation.
Tracking Labour Time Effectively:
Ensuring accurate tracking of labour time for vehicle maintenance and repairs posed a significant challenge.
Inefficiencies in Existing Processes:
The existing system lacked the capability to efficiently manage and update documentation while aligning it with labour time records.
Solution
InnovaPoint designed SMARTS, a two-module system
Authoring Module
A workflow-based system for maintaining workshop manuals and other vehicle documentation.
Service Labour Time Management (SLTS)
A labour time tracking system that ensured accurate recording and analysis of labour activities across Ford's vehicle service process.
